FAQs
Questions about shipping, returns and products
Answers below follow the live FAQ content.
Does the selected shipping service apply to my country and how long will it take?
Free shipping is offered on orders over €60 to most countries. Process time is 1–2 weeks; DPD is about 2 weeks for most normal size and weight products, expedited service for small pieces is 1–2 weeks, and EMS for big but light products is 2–4 weeks. See the Shipping Policy.
Can I track my order?
Yes. After shipping, an email with a tracking number is sent. Use 17track.net or contact [email protected].
How do I cancel an order?
You can cancel an order for free within 24 hours. Once shipped, it cannot be canceled; the existing Returns and Refunds Policy describes the stated charge.
What if I receive a damaged item?
The live FAQ explains replacement or return treatment for damaged items. Contact [email protected] before sending anything back.
When will I receive a refund?
After a return is received, funds can take up to 5 working days to reach the original payment method (PayPal 1–2 days; credit card 3–5 days).
Can the lamp be dimmable?
For lamps using bulbs such as E27, E14 or G9, the live FAQ says you can choose a dimmable bulb; LED-chip lamps may offer warm, cool and dimmable versions.
Can I have a longer cable?
SumikaHome states most lamps use a 150 cm cable and a longer cable within 800 cm can be requested when placing an order.